Refund policy

  1. Please return items to: Mile 13 Returns, PO Box 183, Brighton, BN41 9FP. Returns need to be made through Royal Mail only.
  2. All items returned will be checked for quality to ensure they are perfect and in a saleable condition. Any failure to protect the items whilst with you may result in a refusal to accept the refund/exchange and the items will be returned to you at your cost. Please note the things that can affect your return below.
  3. Do not remove ANY labels or tags until you are sure you are retaining the items. Please do not rip the outer packaging. Do NOT remove your visor label on your helmets, we are unable to accept helmet returns in these instances.
  4. Take care when trying on items to avoid contaminating the items (with deodorant marks, animal/human hair, strong perfume etc). 
  5. Take special care when unpacking your helmet and repack it as received. Please fold all clothing appropriately as excessive creasing will render the items unsaleable for us.
  6. Please pack items as you have received them, i.e. in an outer box, adequate packing materials and securely packaged. Do not add any labels to a product box or package. Try and reuse packaging where possible.
  7. Don't forget to return any free items, armour, bags, visors, etc. that are included. Any items not returned will be charged at the full retail price and deducted from your refund.
  8. Once we have received the items back we will inspect the items (during these times we hold items for 48 hours prior to processing) and if applicable we will process the refund or facilitate the exchange as quickly as possible for you.
  9. Returns are made at your cost, unless the return is for warranty purposes.
  10. Exchanges being sent back out from us will be sent free of charge once only. If an item needs exchanging a second time, shipping costs incurred will be your responsibility.
  11. This returns policy does not affect your statutory rights. Any questions please contact us at info@mile13.co.uk